Opening hours
Monday to Friday
8.00 am – 5.30 pm (AEST)
Closed on public holidays
Our Contact Centre will be closed on these upcoming public holidays:
- Queen's Birthday: Monday 3 October 2022
- Boxing Day: Monday 26 December 2022
- Christimas Day public holiday: Tuesday 27 December 2022
- New Years Day public holiday: Monday 2 January 2023
Our Contact Centre will be open on local show day holidays.
Have a question or need some help?
Feel free to give us a call, or drop us a line through our enquiry form, and we can call you back at a time that works for you.
Common questions
The answer to your question might be right here. If it's not, we're ready to help.
I'm a member
- How do I register for the Member Portal?
- How do I access my online account?
- How do I reset my password?
- How do I search for and roll in my other super?
I want to know more
- What are the fees and costs?
- What's your investment performance like?
- How do I compare options?
I’m a retired member
- How do I withdraw from my pension account?
- Can I get a statement or DVA schedule for Centrelink?
- How do I make a change to my pension payments?
I'm an employer
- How do I make contributions for my employees?
- What is the Fund's ABN and USI?
- What are the benefits for employers?
I have a different question
Visit us in person
Brisbane: Level 20, 333 Ann Street (8.00am–4.30pm)
Townsville: 266 Sturt Street (by appointment only)
Perth: Unit 18, 199 Balcatta Road, Balcatta (8.00am–5.00pm)
Getting to our Brisbane office
By car – parking
The closest parking is at Cornerstone Parking at 300 Ann Street, Brisbane City.
Save money by booking ahead through cornerstoneparking.com.au. Parking starts from $15.
By train
Arrive at Central Station and exit to the corner of Creek St and Ann St. Follow Ann Street to number 333 situated on the corner of Ann Street and Hutton Lane.
The distance is approximately 250m from the station.
By bus
Stops no. 156, 157, 158 and 159 are located within 100 metres of Energy Super on Wharf St and Wickham Terrace.
Check timetables at www.translink.com.au.
Translation Services
Our members who need assistance in another language can call 131 450 to access our interpreter service - say your language at the prompt and ask to speak to Energy Super.
I nostri membri che necessitano di assistenza in un'altra lingua possono chiamare il 131 450 per accedere al nostro servizio di interpretariato: dì la tua lingua al prompt e chiedi di parlare con Energy Super.
如果您是我們的會員, 並且需要我們的口譯服務, 請撥打131 450 - 在提示時說出您的語言, 並要求與 Energy Super 通話.
Các thành viên của chúng tôi cần hỗ trợ bằng một ngôn ngữ khác có thể gọi số 131 450 để sử dụng dịch vụ thông dịch viên của chúng tôi - nói ngôn ngữ của bạn khi được nhắc và yêu cầu nói chuyện với Energy Super.
يمكن لأعضائنا الذين يحتاجون إلى مساعدة بلغة أخرى الاتصال بالرقم 131450 للوصول إلى خدمة الترجمة الشفوية - قل لغتك على الفور واطلب التحدث إلى Energy Super.
Get good financial advice.
Start the conversation.
Book a free consultation with one of our financial advisers.
'If I listened to half the advice they gave me, I would probably be retired by now.'
- Member