What do I do if I have a complaint?
If the resolution we provide is not to your satisfaction and/or not provided to you within the maximum time frames, you may be eligible to take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides consumers and small businesses with free, fast and binding dispute resolution for financial complaints.
New complaints can be lodged directly with AFCA by using AFCA’s online complaint form, sending a complaint by email or mail to AFCA, or phoning AFCA.
You can contact AFCA on:
Australian Financial Complaints Authority
Mail: GPO Box 3
MELBOURNE VIC 3001
Phone: 1800 931 678