Changes from 1 July 2020

We’re making changes to the insurance we offer our members. For some members, the changes will have no impact. For others, the changes may have some impact depending on your age, current level of cover, and conditions surrounding your employment.

As a result of the expiry of our existing insurance arrangements with MLC on 1 July 2020, OnePath was appointed as our insurer. After a thorough review of insurance benefits, we’re making some changes. You can read more about these changes in our FAQ.

Read the Significant Event Notice

This is an important notice which we strongly recommend you read, as it further explains, changes to the cost of your protection, changes to benefits and policy terms and conditions.

Frequently asked questions

  • Why did Energy Super decide to change insurers?

    We continually review the insurance benefits we provide to our members to make sure that you’re getting value for money insurance that can help support you in your time of need.

    Our existing insurance policies were due to expire on 1 July 2020, so last year we undertook a rigorous competitive tender process and appointed OnePath Life Limited (OnePath) as our insurer (previously MLC). OnePath became the insurer for Income Protection on 6 September 2019 providing insurance cover for members in accordance with the terms of our existing Income Protection Policy (due to expire on 1 July 2020) and from 1 July 2020 will be the insurer for Death & Total and Permanent Disablement (TPD).

  • Who is One Path?

    OnePath is a provider of insurance, superannuation and investment solutions. OnePath Life Limited is part of the Zurich Insurance Group, and has been around for over 140 years. It employs more than 50,000 people worldwide.

  • What’s changing and how will I be affected?

    We’re making changes to the insurance we offer our members. For some members, the changes will have no impact. For others, the changes may have some impact depending on your age, current level of cover, and conditions surrounding your employment. More information about the upcoming changes are outlined in the ‘Insurance Cover is Changing’ notice you were sent. You may wish to use our Income Protection insurance premium calculator .

    If you like, you can get in touch with one of Energy Super’s financial advisers who can talk to you over the phone about how the changes may affect you. Book an appointment

  • Is there a change to my level of cover?

    Some members will see a change in the level of Short-term Income Protection cover they hold. If there is a change to your level of cover, it will be outlined in the ‘Important Changes to Your Insurance’ notice which you were sent or is available in your Member Portal account.

    If your Short-term Income Protection cover level is changing, you’ll have the option to keep a similar level of cover to your existing level of cover. To do this, click on the ‘Keep your cover’ button above, complete the steps and hit ‘Submit’.

    You may wish to use our Income Protection insurance premium calculator .

  • Why are my insurance costs increasing?

    Since 1 July 2017, benefits paid to members have been increasing and over the last 3 years more benefits have been paid to members than premiums collected and paid to the insurer – which is unsustainable.

  • Will my insurance premiums increase/change again in the future?

    The new insurance premiums are in place for 3 years from 1 July 2020.  If these rates change, we’ll notify you.

    For more information on the new rates from 1 July 2020 please read the Premium rates notice.

    You may wish to use our Income Protection insurance premium calculator .

  • What do I need to do about the changes?

    You don’t need to do anything, unless you want to adjust your level of cover. However it’s a good idea to think about your individual insurance needs. Members can get advice on their insurance needs at no additional cost. Schedule an over the phone appointment with an Energy Super Adviser to discuss your insurance needs here or call us on 1300 436 374.

    You may wish to use our Income Protection insurance premium calculator .

  • I’m a Defined Benefit member, do these changes affect me?

    If you do not have any additional/optional cover, then these changes do not affect you as the cost of insurance cover for Defined Benefit members is paid by the employer. However, if you have any additional/ optional cover, then this portion of your insurance will be affected.

  • My employer pays for my insurance. Do these premium mean I will pay for the differences?

    Energy Super is informing most employers about this premium increase. To understand how this specifically affects you and your arrangement, please speak with your employer.

  • Why am I paying for insurance? I never signed up for insurance with my super?

    In most cases, eligible members receive ‘default cover’ when they join Energy Super. However, you can change or cancel your cover at any time by clicking on the ‘Adjust your cover’ or ‘Cancel your cover’ buttons above.

    We encourage you to check your insurance and decide if it’s right for you and your family. Click on the ‘Member login’ button at the top right to login to the Member Portal where you can view your current insurance cover.

    You can get advice on your insurance needs at no additional cost. Schedule an over the phone appointment with an Energy Super Adviser to discuss your insurance needs here or call us on 1300 436 374.

  • I’m on a claim. Do these changes affect me?

    No. You’re covered by the current policy as at the date of your disablement, so these changes don’t affect you in relation to your current claim.

    However, once out of claim, these changes will affect you. Please refer to the ‘Important Changes to Your Insurance’ notice sent to you or available on your member portal.

  • What happens if I need to make a claim before 1 July?

    The insurance arrangements currently in place will apply for any claims made before 1 July. These arrangements are explained in our Insurance Guide. If you need to make a claim please contact us on 1300 436 374.

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