About your new Member Portal

We've upgraded your online account.

BEFORE you can log in to the new Member Portal, you’ll need to click on ‘Register for your online account now’:

If you have more than one account with us we need each account verified through the registration process.These accounts will be linked and you will be able to switch between the accounts as you're used to.

This will take you to the ‘Registration’ screen. As an added security measure, you’ll be asked to:

  • enter your member number
  • verify some details
  • set up some security questions on the next page
  • reset your password
  • confirm your registration by clicking on the email sent to your address (remember to check your SPAM folder).

When you log in to the Portal from then onwards, a ‘Login’ screen will appear for you to enter your member number and password – just like you’ve been used to.

For answers to frequently asked questions click here

Your Dashboard

Your dashboard will look a little different too.

Key information will be displayed front and centre, while other information you were used to seeing is accessible in the Quick Links tile in the right-hand column.

The menu tabs across the top are almost identical. The two differences are that ‘Calculators’ is now called ‘Resources’, and ‘Personal details’ is now part of the ‘Dashboard’:

We’re still working on it

Members with a Defined Benefit arrangement will experience a delay in viewing their online account as we integrate these complex accounts into the new systems. We’ll communicate with these members separately, and will provide progress updates in the Member Portal.

There are some other elements we’re still working on. Coming soon you’ll be able to:

  • Obtain your own benefit quote
  • Manage all of your insurance online

We thank you for your patience.

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