About your Member Portal

To create an online account in the Member Portal, you'll need to click on 'Register for your online account now'.

If you have more than one account with us, you only need to register the one account. Once this is done, we'll link your other accounts within 72 hours. We'll email you to confirm this has been completed.

This will take you to the ‘Registration’ screen. As an added security measure, you’ll be asked to:

  • enter your member number
  • verify some details
  • set up some security questions on the next page
  • reset your password
  • confirm your registration by clicking on the email sent to your address (remember to check your spam folder).

Your Dashboard

If you're an existing member with an account through Member Online (our previous online portal), you'll notice your Portal dashboard looks a little different.

Key information will be displayed front and centre, while other information you were used to seeing is accessible in the Quick Links tile in the right-hand column.

The menu tabs across the top are almost identical. The two differences are that ‘Calculators’ is now called ‘Resources’, and ‘Personal details’ is now part of the ‘Dashboard’:

For answers to frequently asked questions click here

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